Refund Policy

Last updated: October 14, 2026

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and refunds are issued by Paddle to your original payment method.

14-day money-back guarantee

• If you are not satisfied, you can ask for a full refund of any payment within 14 days of the date it was charged. This covers new subscriptions, renewals, plan upgrades and the Trial Pass.
• No reason is needed. Refunds are usually processed within 5 business days of approval; your bank may take longer to show the credit.
• When a subscription payment is refunded, the subscription is cancelled and access to paid features ends.

After 14 days

• Payments older than 14 days are not refunded, except where required by law. You can cancel at any time from Manage billing and keep access until the end of the period you have paid for; you will not be charged again.
• If we charged you in error, or the service was unavailable for a significant part of a billing period, contact us and we will make it right.

How to ask for a refund

Email contact@surplyst.com from the address on your account with the date of the payment, or reply to the receipt Paddle emailed you, or contact Paddle directly at paddle.net.